Here at Pomes we recognise the importance of your data and are committed to protecting your private details with the utmost care. This page sets out how once your data is collected, we use and manage your information.
1. Who are Pomes?
This policy applies to "Pomes", "Peace Of Mind Energy Support" (also referred to as "we", "us" or "our", which are trading names of Optic Utilities Ltd (15721550). We have designated data protection support responsible for the management of customer data. Please make any formal data requests to support@pomes.co.uk
2. Data Collection & Usage
The collection of customer data only occurs when customers send their data to us, as required for the service. This request of service is treated as consent to use data as required, internally only.
Details collected will only be used and potentially viewed by employees of Pomes, who are fully trained on GDPR. Data collection and processing is done so in accordance within data protection laws.
We do not collect or store any customer data that is not sent to us by the customer. Additional data maybe collected from a customers' energy supplier where we have been instructed on the customers' behalf by way of a 'Letter of Authority'. We do not request data from any other third party.
Any email we send to customer for marketing will always contain instructions on how to unsubscribe from marketing communications.
3. Data Sharing
We do not share any customer data with any external third parties. All data collected is stored and used for internal purposes only.
4. Data Storage & Retention
We are UK based. We are committed to storing your data securely on hosted secure servers.
We retain your data for the permitted length of time that you require our service. We may however anonymise your personal data so we can use it for internal behavioural and statistical analysis. We may keep this data indefinitely without notice.
5. Your Data Rights
You have a number of rights under data protection laws, which we fully abide by. Key elements of your rights are listed below:
5.1 The right to object in stopping handling data and/or stop using data for marketing purposes.
5.2 The right to access the data we hold for and on you.
5.3 The right to amend your data where we hold inaccurate personal data.
5.4 The right to erase all the personal information we hold of you.
5.5 The right to complain to the supervisory authority for data protection in the UK.
6. Privacy Policy Updates
We regularly review our privacy policy and update this page. Please review this webpage frequently to check you are happy with our policy for holding your personal information.
If you wish to contact us regarding our privacy policy please email support@pomes.co.uk and include 'Privacy Policy' in the subject line.
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