Methods of financial support

We always recommend speaking with your energy supplier first, they have a range of ways that could help you. This will remove any unwanted communications which can often lead to increased anxiety. 

Energy suppliers will always offer a payment plan tailored to what you can afford after completing an I&E form (income and expenditure), making payments manageable for you. Suppliers will also signpost any relevant payment schemes and independent debt advice - which can also be found via the button below on our webpage.

You are eligible for a £150 credit towards your energy bill if either you're on a low income or you receive the 'Guarantee credit element of Pension Credit'. In Scotland eligibility can differ based on your suppliers' criteria. However it is important you apply through your supplier at the earliest opportunity. 

If you were born before 25th September 1957, you could be eligible for a one off payment between £250 to £600 to help pay your heating bills over the winter period.

There is a list of criteria below which if met, could mean you are eligible for a £25 credit. A payment is only made when temperatures reach 0c or below for 7 consecutive days between the months of November and March. A £25 credit should be applied for EACH 7 day period. 

Eligibility criteria (includes but not limited too):

1. Pension credits

2. Universal credit

3. Employment and support allowance

4. Mortgage Interest support

The last scheme has now ended, you will be able to review if your area is due a payment from November 2024.