The energy ombudsman have a range of powers to support residential consumers with challenges they may have with their suppliers. Always try and resolve any issues with your supplier first, your supplier has 8 weeks to resolve your issue, after this point the energy ombudsman will review your case. Only a deadlock letter from your supplier will enable them to review your case sooner.
Citizens advice bureau are a long established entity to support for those in need of factual information from housing to benefits, they are also great with energy queries and your rights.
This organisation is fantastic with debt advice for those who need it most. Taking time to understand individual circumstance and help your individual situation.
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